Terms of Service

1. Introduction and Acceptance

These Terms of Service (the Terms) constitute a legally binding agreement between you (the User, Client, or you) and Shaanxi Yingguan Network Technology Co., Ltd., operating as Crown Hero (the Company, we, us, or our), a company registered in Xi’an, Shaanxi, China.

By accessing or using the website www.crownhero.lol (the Site) or engaging our computer systems design services (the Services), you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization.

If you do not agree with any part of these Terms, you must immediately cease use of the Site and must not engage our Services. Your continued use constitutes ongoing acceptance.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• Company refers to Shaanxi Yingguan Network Technology Co., Ltd., operating under the trade name Crown Hero.
• Services means all computer systems design, network engineering, cybersecurity consulting, cloud architecture, systems integration, managed operations, and related professional services provided by the Company.
• Site means the website located at www.crownhero.lol and all subdomains, pages, and content hosted thereunder.
• User or Client means any individual or entity that accesses the Site or engages the Services.
• Content means all text, graphics, images, code, designs, documentation, and other materials appearing on or accessible through the Site.
• Statement of Work or SOW means a separate written agreement executed between the Company and a Client that defines the specific scope, deliverables, timeline, and fees for a particular project engagement.
• Confidential Information means any non-public information disclosed by one party to the other, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the circumstances of disclosure.

3. Eligibility

By using the Site or Services, you represent and warrant that:

• You are at least 18 years of age, or the age of majority in your jurisdiction, whichever is greater.
• If using the Services on behalf of an organization, you have the legal capacity and authority to bind that organization to these Terms.
• All information you provide to us, whether through contact forms or otherwise, is accurate, complete, and current. You will promptly update any information that becomes outdated or incorrect.
• Your use of the Site and Services complies with all applicable local, national, and international laws and regulations.
• You are not located in, under the control of, or a national or resident of any country that is subject to United States, United Nations, or People’s Republic of China embargo or trade sanctions.

4. Services Description

Crown Hero provides professional computer systems design services including, but not limited to, IT infrastructure architecture, network engineering, cybersecurity systems design, cloud and virtualization solutions, systems integration, and managed operations support.

The Site serves as an informational platform to describe our capabilities and enable initial contact. Descriptions of Services on the Site are for informational purposes only and do not constitute a binding offer. All service engagements are governed by a separate, written Statement of Work (SOW) executed by both parties, which will prevail over any conflicting descriptions on the Site.

We reserve the right to modify, suspend, or discontinue any aspect of the Site or Services at any time, with or without notice, without incurring liability. For active Client engagements, any material change to the Services will be governed by the terms of the applicable SOW.

5. Intellectual Property Rights

5.1 Site Content

All Content on the Site, including but not limited to text, graphics, logos, icons, images, audio and video clips, software, code, design elements, and the selection and arrangement thereof, is the exclusive property of the Company or its content suppliers and is protected by Chinese and international copyright, trademark, and intellectual property laws. The Crown Hero name, logo, and all related trade names, trademarks, and service marks are the property of the Company and may not be used without prior written permission.

5.2 Limited License to Use the Site

We grant you a limited, non-exclusive, non-transferable, revocable license to access and view the Site for your personal or internal business purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download (except page caching), store, or transmit any Content except as incidental to normal web browsing or as expressly permitted in writing by the Company.

5.3 Client Deliverables

Unless otherwise agreed in the applicable SOW, upon full payment for Services rendered, the Company grants the Client a perpetual, non-exclusive, non-transferable license to use any deliverables, designs, configurations, or documentation produced specifically for the Client under that SOW. The Company retains ownership of all pre-existing intellectual property, tools, methodologies, frameworks, and know-how used in the delivery of Services.

5.4 User Submissions

By submitting any information, feedback, suggestions, or materials through the Site (including contact forms), you grant the Company a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, and process such submissions for the purpose of responding to your inquiry and providing the Services. We will treat any project-related information you submit as confidential in accordance with Section 7 of these Terms.

6. User Obligations and Acceptable Use

When using the Site or Services, you agree that you will not:

• Use the Site in any way that violates any applicable law, regulation, or governmental order.
• Transmit any material that is defamatory, obscene, fraudulent, harassing, or otherwise objectionable.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Site, the servers on which it is hosted, or any server, computer, or database connected to the Site.
• Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• Engage in any automated use of the Site, including using scripts, bots, scrapers, or other data mining tools to extract data without our express written permission.
• Attempt to probe, scan, or test the vulnerability of the Site or any associated system or network, or to breach security or authentication measures.
• Use the Site to transmit unsolicited commercial communications (spam) or to conduct any fraudulent or deceptive activity.
• Impersonate or misrepresent your affiliation with any person or entity.
• Use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party’s use of the Site.

We reserve the right to terminate or restrict your access to the Site for any violation of these acceptable use provisions, without prior notice and without liability.

7. Confidentiality

During the course of our engagement, each party may disclose Confidential Information to the other. The receiving party agrees to:

• Use Confidential Information solely for the purpose of performing obligations or exercising rights under these Terms and any applicable SOW.
• Protect Confidential Information using the same degree of care used to protect its own confidential information of a similar nature, but in no event less than reasonable care.
• Limit access to Confidential Information to those employees, contractors, and agents who have a legitimate need to know and who are bound by confidentiality obligations at least as restrictive as those set forth herein.

Confidential Information does not include information that: (a) is or becomes publicly available through no breach of these Terms; (b) was lawfully known to the receiving party prior to disclosure without a confidentiality obligation; (c) is independently developed by the receiving party without reference to the disclosing party’s Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided the receiving party gives the disclosing party prompt notice (where legally permissible) and reasonable cooperation in seeking a protective order.

8. Third-Party Materials and External Links

The Site may include links to third-party websites, services, or resources that are not owned or controlled by the Company. We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services.

We do not endorse, warrant, or assume liability for any third-party products, services, content, or websites. You access third-party links at your own risk and should review the applicable terms and policies of any third-party site before engaging with it.

Any third-party software, libraries, or components incorporated into deliverables provided to the Client under an SOW remain subject to their respective licenses. We will identify material third-party dependencies in the applicable project documentation.

9. Fees and Payment

Fees for Services are specified in the applicable SOW executed between the Company and the Client. Payment terms, invoicing schedules, accepted payment methods, and late payment provisions are as set forth in each individual SOW.

Unless otherwise stated in the SOW:

• All fees are quoted and payable in United States Dollars (USD) or Chinese Renminbi (CNY) as specified in the SOW.
• All fees are exclusive of applicable taxes, duties, and levies, which shall be the responsibility of the Client.
• Invoices are payable within 30 calendar days of issuance unless a different period is specified.
• Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.

We reserve the right to suspend or terminate Services if payment is not received by the due date after providing the Client with reasonable notice and an opportunity to cure.

10. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall the Company, its affiliates, directors, officers, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunity, business interruption, or damage to reputation or goodwill, arising out of or in connection with:

• The use of, or inability to use, the Site or Services.
• Any conduct or content of any third party on or accessed through the Site.
• Unauthorized access, use, or alteration of your submissions or data.
• Any errors, omissions, or inaccuracies in the Content on the Site.

In no event shall the Company’s aggregate liability for all claims arising out of or relating to these Terms or the Services exceed the total amount paid by you to the Company during the twelve (12) months immediately preceding the event giving rise to the claim, or ten thousand US Dollars (USD $10,000) if no such payments were made.

The limitations and exclusions set forth in this section apply regardless of the theory of liability (whether based in contract, tort, negligence, strict liability, or otherwise) and even if the Company has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some or all of the above limitations may not apply to you.

11. Disclaimer of Warranties

The Site and all Content, information, and Services provided through the Site are provided on an AS IS and AS AVAILABLE basis, without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, the Company expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
• Warranties that the Site will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
• Warranties that the Content on the Site is accurate, complete, reliable, or current.
• Warranties arising from course of dealing, course of performance, or trade usage.

The Company makes no representations or warranties regarding the results that may be obtained from the use of the Site or Services. You assume all risk and responsibility for your use of the Site. For Services governed by a separate SOW, warranties (if any) are as set forth exclusively in that SOW.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, and their respective directors, officers, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

• Your use of, or inability to use, the Site or Services.
• Your violation of these Terms, including any breach of your representations, warranties, or obligations set forth herein.
• Your violation of any third-party right, including without limitation any intellectual property right, privacy right, or publicity right.
• Any claim that any information or materials you submitted to the Company through the Site caused damage to a third party.

The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with the Company in asserting any available defenses. You shall not settle any matter without the Company’s prior written consent.

13. Term and Termination

These Terms remain in effect for as long as you access or use the Site. The Company may terminate, suspend, or restrict your access to the Site at any time, with or without cause, and with or without prior notice.

Upon termination:

• All rights and licenses granted to you under these Terms shall immediately cease.
• Provisions that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.
• The termination of these Terms does not, by itself, terminate any separate SOW between the Company and you. Termination of any SOW is governed exclusively by the provisions of that SOW.

14. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms or any SOW to the extent caused by circumstances beyond its reasonable control, including but not limited to: acts of God, fire, flood, earthquake, hurricane, or other natural disasters; war, terrorism, civil unrest, riots, or insurrection; epidemics, pandemics, or public health emergencies; labor disputes, strikes, or lockouts; governmental actions, laws, orders, or regulations; failure of utilities, telecommunications networks, or internet service providers; or cyberattacks not caused by the affected party’s negligence.

The affected party shall promptly notify the other party of the force majeure event, its expected duration, and the performance obligations affected. If a force majeure event continues for more than 60 consecutive days, either party may terminate the affected SOW upon written notice.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

15.2 Informal Resolution

We encourage you to contact us directly using the details in Section 17 before initiating formal legal proceedings. The parties agree to attempt in good faith to resolve any dispute through informal negotiation for a period of at least 30 days.

15.3 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, that cannot be resolved through informal negotiation shall be submitted to arbitration administered by the China International Economic and Trade Arbitration Commission (CIETAC) in accordance with its then-current Arbitration Rules. The seat of arbitration shall be Xi’an, Shaanxi, China. The arbitration shall be conducted in English. The arbitral award shall be final and binding on both parties.

15.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property rights, confidentiality obligations, or data security.

16. Changes to These Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. When we make material changes, we will:

• Post the revised Terms on this page with an updated Effective Date.
• Provide notice through the Site or, for existing Clients, via email to the contact address on file.
• Where required by applicable law, obtain your affirmative consent before material changes take effect.

Your continued use of the Site after the revised Terms become effective constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must cease using the Site. For ongoing Client engagements, the version of these Terms in effect at the time the SOW was executed shall govern that engagement unless otherwise agreed in writing.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy and, where applicable, the executed SOW, constitute the entire agreement between you and the Company regarding the Site and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.

17.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.

17.3 Waiver

No waiver of any term or condition of these Terms shall be effective unless explicitly stated in writing and signed by an authorized representative of the Company. No failure or delay by the Company in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof.

17.4 Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, whether by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms in their entirety without restriction, including in connection with a merger, acquisition, or sale of all or substantially all of our assets.

17.5 Relationship of the Parties

Nothing in these Terms shall be construed as creating an agency, partnership, joint venture, or employment relationship between you and the Company. The Company provides Services as an independent contractor.

17.6 Notices

Legal notices to the Company shall be sent to the address provided below. Notices to you may be sent to the email address associated with your inquiries or Client account. Notice by email shall be deemed given 24 hours after transmission, provided no bounce-back or delivery failure notification is received.

18. Contact Information

For questions, concerns, or legal notices regarding these Terms of Service, please contact us through any of the following channels:

Company: Shaanxi Yingguan Network Technology Co., Ltd. (Crown Hero)
Address: Room 703, Unit 2, Building 8, Longji Taihe Wanhejun, Gaozhuang Village, Gaozhuang Town, Jinghe New City, Xixian New Area, Xi’an, Shaanxi, 710000, China
Email: hezijie@crownhero.lol
Phone: +1 (563) 294-8606
Website: www.crownhero.lol